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Privacy Policy

G'day Group Privacy Policy

This Privacy Policy (Policy) governs the collection, use and disclosure of personal information by Discovery Holiday Parks Pty Limited (ACN 11 782 846) and its related companies, including those listed at the end of this Policy (referred to as DHP, we, us, and our).

In this Policy ‘personal information' means information about an identifiable individual (a natural person). This Policy outlines how we manage personal information including in accordance with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (Privacy Laws).

By providing us with your personal information, you authorise the personal information being collected, held, used and disclosed in accordance with this Policy. This Policy is in addition to any other applicable terms and conditions that may apply to your relationship and/or engagement with us.

Collection – How we collect information about you

Who we collect information about

We may collect and hold personal information about:

current, potential and former customers and guests;
service providers, suppliers and their employees and contractors;
current and prospective employees and contractors of us; and
individuals we deal with in the course of carrying on our business, including if you visit or interact with our main website at www.discoveryholidayparks.com.au or other websites operated by our related entities – including those listed at the end of this Policy (Websites), or visit or interact with any of our social media channels or subscribe to our mailing lists (Channels).

Information we collect

We collect personal information in order to manage and conduct our business, to provide our products and services and to meet our legal obligations. Depending upon the nature of your relationship with us, the type of personal information we collect and hold may include:

Customers and guests: information as required for our relationship with you, such as:

your contact information (e.g. name, address, contact details, email address);
your identity information (e.g. age, gender, date of birth);
details of the products and services we have provided to you, or that you've enquired about, including any additional information necessary to deliver those products and services;
your health and medical information, where relevant (e.g. accessibility requirements);
information about accompanying guests (e.g. contact details, conduct and behaviour);
government identifiers (e.g. drivers licence, tax file number, passport, proof of age details);
your payment information, when you enter into a transaction with us;
images of you (e.g. photographs or videos of you, including CCTV footage from our premises;
records of our communications or dealings with you, including any complaints, incidents requests or queries;
information that you post to our Channels;
information we create in the course of our relationship with you, such as details, surveys or evaluations of your interactions with us;
if you use our applications such as Wikicamps and G’day Parks, we may collect:
- a 'resettable device identifier' for the purposes of advertising, analytics and optimisation, and for delivering 'push notifications', if you use the app on a mobile device or tablet; and
- pinpointed physical location information if you have provided permission through your device.

For prospective, current or past employees, contractors and suppliers: information for the purpose of commencing and conducting a business or employment relationship with you. This may include (as applicable):

your contact information (e.g. name, address, contact details, date of birth, emergency contact);
your identity information (e.g. photograph, date of birth, tax status, citizenship or residency details);
your health and medical information, (e.g. medical history, medical records, pre-employment medical screening, accessibility requirements);
your sensitive information (e.g. memberships to professional associations, religious beliefs, ethnicity);
your financial information (e.g. bank account details or payment history for invoicing and/or payroll purposes);
your government identifiers (e.g. tax file number, driver's licence, passport and/or visa details);
information about your occupation, employment history, education and suitability for the role or relationship, including criminal history, social media profiles and whether you hold any licences/permits or police clearances required for the role;
details about your engagement by us, including the type of products and/or services you provide to us, and other information relating to your past or current performance or conduct;
diversity information, which might include gender, ethnicity, languages spoken, etc.;
CCTV footage from any of our premises.

How we collect personal information

We use different methods to collect your personal information. We will generally collect personal information directly from you (e.g. in person, by telephone or through written information or forms that you submit to us such as post-stay surveys and reviews or guest registration paperwork or competition entries, in person or through our Website and Channels including chat bots on our Website). However, we may also collect personal information:

from current, potential and former service providers, suppliers and their employees and contractors we deal with in the course of carrying out our business;
from third parties in some instances, for example, our related bodies corporate, service providers we engage to assist with our services, and suppliers of services to us, for corporate bookings, for workforce solutions, reports from medical professionals, employment referees or third parties where we have your consent to that collection (e.g. through booking agents, online travel agents, other guests, other participants in the G'Day Rewards Membership Program, hiring companies where a person hires equipment belonging to the hire company at one of our parks, company contractors); and
from CCTV cameras that may be placed on and around our premises.

If you have provided us with information about another person, you warrant that you have that person’s permission to do so. Your obligations under Privacy Laws may also mean that you need to tell that person about the disclosure and let them know that they have a right to access their personal information and that we will handle their personal information in accordance with this Policy.

We provide information and services for all age groups. For customers and guests under the age of 15, we will seek parental consent prior to collecting any personal information about you.

What happens if you don’t provide us with your personal information

You are not required to provide us with your personal information. However, in some cases, if personal information we request is not provided, it may affect our ability to do business with you, including that:

we may be unable to supply the relevant product or service or to perform our obligations to you; and
if you are an applicant for employment or a contractor, we may not be able to process your application for a position or engagement with us.

How we use personal information

In general, we collect, hold, use and disclose your personal information in accordance with this Policy, including for the following purposes:

verifying your identity and communicating with you (including providing information you request and responding to feedback, queries or complaints);
providing goods and services to you;
marketing, fundraising and loyalty and membership correspondence (including promoting events to you during park stays, personalised membership communications and experiences, providing you with relevant offers and providing marketing information about us and our third party suppliers);
maintaining and administering your records, including (where relevant) your employee records;
processing, administering, collecting payments from or making payments to you;
assessing suitability of potential employees or contractors, volunteers or students;
assessing performance and ongoing suitability of current employees, volunteers or contractors;
ensuring health and safety on our premises;
using AI and/or automated decision-making tools (please see the ‘Automated Decision-Making’ section for further information);
cross-marketing initiatives and activities across our related body corporates;
as otherwise required for the general operation, management, improvement and conduct of our business (including performing analytics and conducting market research).

CCTV

CCTV footage and images of you specifically may be used for the following purposes:

detecting and deterring unauthorised access to, and criminal behaviour on, our premises;
monitoring the safety and security of our customers, guests, employees, contractors and suppliers, and completing incident investigations; and
reviewing the actions of our employees and contractors.

To provide you with App or Account Services

We use your email address to register your account for use within our apps or websites and as a ‘username’ to enable access to your account.

We may also use your email address to contact you or request our service providers contact you on our behalf, about your account, including to assist us to improve the app or website services.

We use and disclose data about your device, including browser and device type, operating system, referring web page and the date and time of page visits and the location of your device, with your permission, to provide you with a map of Points of Interest or other App Services. Some of this data may be disclosed to Service Providers that provide support for these App Services.

Who we may disclose personal information to

We may disclose your personal information for the purpose for which it was collected (or a related secondary purpose) or with your consent.

We may disclose your personal information without your consent where we are permitted or required by law to do so, such as where:

it is unsafe or impossible to obtain your consent or consent has been refused; and
the disclosure is necessary to prevent or lessen a serious threat to the life or health or safety of any individual, or to public health or safety.

We may disclose your personal information internally to our related bodies corporate for the purposes of cross-marketing, marketing data analysis and customer trends.

Some of the recipients we may disclose your personal information to include third party service providers who help us to deliver our products and services and to conduct our business, such as professional advisory, marketing and advertising, booking platform provider, guest incident reporting, recruitment, website and technology services. Each of these third parties are carefully selected, and are only permitted to use your personal information to the extent necessary for them to provide their services to us.

Offshore disclosure

We may disclose your personal information to overseas recipients for the purposes of providing technical support in India, the UK, USA and Philippines. These include our technical partners who may be engaged to provide design, technical and solution support services to assist us in providing our goods and services to you. We may also disclose your personal information to our related entities who are located outside of Australia. We will take reasonable measures to ensure that any cross-border disclosure is in compliance with the requirements of the relevant Privacy Laws. By providing us with your personal information, however, you consent to the disclosure of such information to overseas recipients, and acknowledge that in the event that an overseas recipient breaches the Privacy Laws, that entity will not be bound by, and you will not be able to seek redress under, the relevant Privacy Laws.

By providing us with your personal information, however, you consent to the disclosure of such information to overseas recipients, and acknowledge that in the event that an overseas recipient breaches the Privacy Laws, that entity will not be bound by, and you will not be able to seek redress under, the relevant Privacy Laws. Security of your personal information

We have taken steps to secure and protect your personal information held by us from misuse and loss and from unauthorised access, modification or disclosure. We have implemented appropriate and reasonable technical and organisational measures, which will be updated from time to time, for example through the use of technical and physical security measures, including implementing technical access restrictions on electronic records. While we have implemented appropriate organisational and technical measures, we cannot guarantee the security of transmission of personal information online.

Access, correction and retention of your personal information

Access

You are entitled to access the personal information we hold about you, and may do so by contacting our Privacy Officer at the contact details below. In processing your request, we will comply with our obligations under the Privacy Laws, noting that we may need to verify your identity before we allow you to access your personal information, and are permitted to withhold the disclosure of personal information in prescribed circumstances.

Correction

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact our Privacy Officer at the details below. If you satisfy us that any personal information we hold about you is not accurate, complete or up-to-date, we will amend our records accordingly.

Retention

We will retain your personal information for as long as we require it to fulfil the purpose for which it was collected, unless a longer retention period is required for the purpose of discharging our legal, accounting and reporting requirements.

Where we no longer require your personal information, we will use reasonable endeavours to comply with our legal obligations in respect of that information (e.g. by de-identifying or destroying such personal information).

CCTV footage is kept for a minimum of 24 hours and incidents are retained as outlined above.

Marketing and opting out

If you consent to receiving direct marketing communications from us, we may use your personal information to contact you from time to time whether by email, phone, SMS or platform notification, to identify a product or service that you may be interested in or to tell you about new products or services, special offers, promotions and events.

If you do not want us to contact you for these purposes, you can withdraw your consent and let us know at any time by unsubscribing from the mailing list by clicking on the link in the marketing communication or contacting our Privacy Officer at the contact details below.

Automated decision-making

We may use personal information in the operation of computer programs to make, or assist us in making, certain decisions that may significantly impact your rights and interests. The decisions we make using this automated decision making are as follows:

marketing decisions, such as the target customer base for an advertisement or promotion or determining how to market an overall campaign;
tailoring offers, rewards, recommendations and customer experiences based on your relevant information;
answering your queries and providing information about our products and business;
reviewing candidate information during the job application process; and
other decisions as notified by us from time to time.

Cookies and links to other sites

To improve our Website and advertising, and to help us better understand browsing behaviour, when you use our Website we may use website measurement software and other analytics tools and services (including Google Analytics and Adobe Analytics) to gather information such as traffic patterns, mouse click activity, IP addresses, and any other information you may provide through use of our Website. We may also use analytics tools available on our Channels.

Like many other websites on the internet, we may use ‘cookies’ to store and track information about you when you are on our Website or Channels. A cookie is a data file that is sent to your browser from a web server and stored on your computer (or other device), then sent back to the server by your browser each time you access certain sections of our Website or Channels.

This information helps us to remember your preferences and can help us to provide a tailored experience and customised content and material on our Website and Channels. This information may be retained in an anonymous or aggregated form after we have erased personal information that identifies you from our systems.

You can choose to disable cookies via your device’s website browser settings. However, if you choose to reject cookies, you may not be able to use or access some features of the services that we offer.

We may provide links or references to other websites from our Website or Channels. This Policy does not apply to those websites and we take no responsibility for any information collected by such third parties.

Changes to this Policy

This Policy is current as at September 2026. We may amend and update this Policy from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at https://www.discoveryholidayparks.com.au/terms-and-conditions/privacy-policy

We will provide you with reasonable notice before we implement any change by posting a statement on our website, or we may also announce it by email (if we have your email address). We encourage you to review this Policy periodically to stay informed about how we collect, use, disclose and protect personal information. The date of this Policy will otherwise inform you as to whether there have been updates since your last visit.

By continuing to use our products, services, Website or Channels, or otherwise continuing to deal or engage with us, you accept these changes and this Policy as it applies from time to time. However, if you do not agree to an amendment, you can notify our Privacy Officer at the contact details set out below or discontinue your use (e.g. by unsubscribing from our Channels).

How to contact us and complaints

If you have any questions about personal information or are unhappy with how we’ve handled your personal information, please contact our Privacy Officer using the following contact details:

By post: G’day Group Privacy Officer
Level 6, Rundle Mall Plaza, 50 Rundle Mall
Adelaide SA 5000

By email: privacy@discoveryparks.com.au
Attention: Privacy Officer

By phone: (08) 8219 3000 between 9:30am and 5:30pm AEST Monday-Friday

We will investigate any complaint and respond to you as quickly as possible (usually within 20 working days of hearing from you). For further information about making a privacy complaint, or the progress or outcome of any investigation, please contact the Privacy Officer using the details above.

If you’re not satisfied with how we’ve handled your complaint, you can contact the Office of the Australian Information Commissioner at: GPO Box 5288, Sydney NSW 2001 or by email to enquiries@oaic.gov.au.

Our related companies

Australian Park Licence Co Pty Ltd ACN 622 566 205;
Discovery McCracken Pty Ltd ACN 637 346 377;
Pinky's Beach Pty Ltd ACN 611 057 473; and
Wikicamps Pty Ltd ACN 169 556 165.

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G'day Parks would like to Acknowledge the Traditional Owners of Australia and pay our respects to Elders past and present. We recognise their unique connections to the land and water and thank them for protecting and caring for Country across countless generations.